NOC and SOC services
We take the stress out of managing your IT and communications services. Our five global network operations centres (NOC) and security operations centres (SOC) are always available for consistent and reliable performance and agility 24/7/365.
Network reliability and performance
Get access to your data, voice and video networks instantly with zero-touch deployments and auto VPN technology securely. All your sites and information are secured in one intuitive, web-based dashboard.
Calian provides increased network reliability, enhanced performance and agility with worldwide headquarters, dynamic path selection and traffic control, as well as a powerful single pane-of-glass approach to your security.
With expert partners, such as Juniper, AT&T and Comcast, Calian provides a state-of-the-art network for customers 24x7x365.
Systems monitoring and management
Calian supports small, medium and large businesses with monitoring and management of on-premise and data centre networking and server infrastructure. The Calian team restores services, verifies your alerts to remove false positives, and establishes the operational parameters of your organization’s network infrastructure.
Advanced monitoring 24x7x365:
- Eliminates alert fatigue
- Our engineers monitor your systems and keep a check on all activities on the network
- Round-the-clock network monitoring
Service remediation—basic, scripted
- Our team is equipped to handle various issues, including Telco outages and Windows services going offline.
- We adhere to your scripted remediation plans and escalation paths, ensuring swift restoration of services.
Alert management and disposition
- Implement alert verification to eliminate false positives, ensuring only valid concerns are addressed.
- Confirm issues for actionable alerts and escalations to enhance the efficiency of your response system.
Escalation of actionable alerts
- Ensure no incident alert is missed, enhancing the efficiency of your response system.
- Guarantee proper escalation of alerts to the right person for effective resolution.
Hardware warranty replacements
- In the event of device malfunction or failure, a replacement is assured under the manufacturer’s warranty.
- The coverage for replacements extends for the duration of the original warranty, ensuring peace of mind.
ITIL-based methodology
- Assist in defining the operational parameters of your organization’s IT systems, networks and architecture.
- Guarantee effective and well-managed services through strategic planning and implementation.
Secure VPN connectivity
- Guarantee secure connections between networks to protect sensitive data.
- Provide protection for your browsing history, preventing tracking from unauthorized sources.
- Enable safe and seamless access to region-restricted sites.
Monthly reporting, SLA metrics
- Provide detailed reports to customers on the functioning of their system, enabling transparency and trust.
- Enhance customer satisfaction through proactive communication.
Trouble tickets
- Gain insights into the hardware or software issues faced by your users, helping to identify and address problems.
- Empower agents with the necessary information to resolve issues more effectively.
- Facilitate quick escalation of critical matters when needed, ensuring prompt attention and resolution.
SOC as a service
Our SOC as a service continually monitors networks, devices, appliances and information stores, wherever assets reside.
Public cloud services
Cloud migrations: Expand or decrease computer processing, memory and storage resources without having to worry about planning cloud capacity. Spikes in requests can be handled by the cloud without choking the system.
Multi-cloud: Achieve your enterprise goals by opting for the multi-cloud. You will have control of your organization’s sensitive data as well as access to unlimited computing resources with all the benefits of the cloud.
Unlike the private cloud, public infrastructure allows access to unlimited computer resources and there is practically no downtime.
Outsource your service desk
Backup and recovery services
To offer an effective recovery planning strategy, a business continuity plan is essential. It provides a roadmap to deal with anything from local equipment failure to global disaster.
With in-depth analysis, we can forecast your company's maximum tolerable downtime to come up with better strategies to repair the damage and begin with the appropriate recovery plan.
Desktop and server virtualization
Desktop: Provide your employees with the ability to access their desktops from any location on a variety of devices with an internet connection. Calian provides, manages and supports secure, compliant and scalable hosted virtual desktops in Amazon Workspaces.
Server: Calian provides a powerful and flexible computing environment with support for hypervisor, physical host and virtual machines in data centre or platform-as-a-service (PaaS) environments. This enhances operational efficiency, reduces costs and improves the resilience of your IT infrastructure.
Cloud application support (M365)
- Calian provides Microsoft cloud services and Azure subscriptions.
- We manage and support Microsoft products and services to ensure efficiency and streamlined productivity.
- Microsoft Office 365 apps
- Email and calendar
- Meetings and voice (Microsoft Teams)
- Device and app management (Windows)
- Social and intranet (Sharepoint)
- Files and content (OneDrive, Visio, Forms)
- Work management (Power Automate, Power Apps)
- Advanced analytics (Power Bi)
- Identity and access management
- Security and threat protection management
- Compliance management
- Azure Virtual Machines
- Azure Storage
- Azure SQL Database
- Azure Cosmos DB
- Azure App Service
- Azure Event Grid
- Cloud Productivity
- Collaboration & Content
- Messaging
- Small & Midmarket Cloud
- Application Integration
- Cloud Platform
Cloud security as-a-service models
Calian offers comprehensive cloud-based solutions that provide robust protection for digital assets, data and applications hosted in the cloud using advanced security measures and technologies managed by third-party providers.
Unified communication as a service (UCaaS)
An all-in-one business communications solution from Calian improves workplace communication, efficiency and productivity through team collaboration and connection.
- Calian’s advanced communications technology allows you to move your active call from cell phone to wifi to the desktop phone without skipping a beat.
- With direct inward dial phone numbers, you will get quick and direct access to each employee to increase workplace productivity, reduce costs and eliminate unnecessary waiting hours.
- By incorporating a dial-by-name directory, we provide you with quick information at your fingertips without any delays.
- Have your important voicemails delivered directly to your business email.
- We provide smooth and high-quality video calling, connecting all team members, either remote, in the same location or across the country.
- Always know which team members are available and ensure productivity by enabling employees to collaborate through instant messaging. Know in real-time who’s online, in a meeting or simply away.
- With a single number, employees can answer incoming calls on their desk phones, computer-based cell phones or mobile phones without having to adjust anything or dial an extension.
Modernize and secure your IT infrastructure
Speak to an expert to empower your organization’s success in the digital realm.
