24/7 Help desk outsourcing
Leave the IT and communications management to us so that you can focus on your core business activities.
Outsourcing IT and communication services for business efficiency
Provide a smooth, trouble-free work experience for your employees without the stress of staffing, maintaining and managing your IT and communication services. Our state-of-the-art operating centres monitor 24x7x365, letting you focus on what matters the most, your business.
Workstations
Calian will manage and support your hardware and software applications to ensure your employees enjoy uninterrupted productivity.
Business day service desk support
- Take care of all your IT needs, freeing up your valuable time
- Allow for greater concentration on your business and customers
Windows password resets
- Acting on your behalf for administrative tasks
- Changing passwords as needed
- Managing permissions for users
- Accessing network resources
- Overseeing all devices on the server
Patch management and software updates
- Utilizing endpoint and network anomaly detection
- Taking a proactive approach to security
- Constantly monitoring network behavior
- Identification of issues that might be missed by other technologies
Application password management
- Assisting with password resets for managed applications
- Providing help with password resets for critical business applications
Hardware and software reporting
- Receiving real-time notifications for new hardware detected
- Staying informed about available software updates
- Getting audit information for all PCs on the network
- Alerting on malware detection
Moves, adds, changes and removals
- Setting up new users in the organization
- Removing employees as they leave the organization
- Following your established workflow for employee setups
- Adhering to business processes for employee removals
Secure VPN connectivity
- Maintaining real-time network security
- Protecting against all kinds of malware
- Guarding against modern threats
- Defending against cyberattacks
- Providing robust antivirus protection
All-in-one business communications solution
Calian offers an all-in-one business communications solution to improve workplace communication, efficiency and productivity, and to ensure greater success within organizations through team collaboration. We help you stay organized, manage your workload and get things done efficiently with simplified office essentials 24x7x365 in the cloud. Calian’s comprehensive web-based management tool offers businesses the ability to control their active directory environment, building groups and access levels.
Speak to an expertIT outsourcing
Our live support solution allows businesses, large or small, to communicate effectively, to enhance sales and ensure the best customer service experience through all platforms including web chat, video, screen sharing and more.
We offer a multi-platform customer experience and centralized support to assist with queries about procedures, products and services.
Voice and calling
An all-in-one business communications solution from Calian improves workplace communication, efficiency and productivity through team collaboration and connection.
- With Calian’s patent-pending technology, you can move your active call from cell phone to wifi to a desktop phone without skipping a beat.
- With direct inward dial phone numbers, you will get quick and direct access to each employee to increase workplace productivity, reduce costs and eliminate unnecessary waiting.
- By incorporating the dial-by-name directory, we provide you with quick information at your fingertips without any delays.
- Configuring your telephone system
- Ensuring important voicemails are delivered
- Directly sending voicemails to your business email
- Providing smooth, high-quality video calling
- Connecting all team members
- Facilitating communication for remote team members
- Enabling connection between team members in the same location
- Bridging communication across the country for team members
- Keeping track of available team members
- Ensuring productivity through collaborative tools
- Enabling employees to connect via instant messaging
- Providing real-time updates on team members’ status
- Monitoring who’s online, in a meeting or away
- Provision of a single number for employees
- Capability to answer incoming calls on various devices (desk phones, computer-based cell phones, mobile phones)
- No adjustments needed for device switching
- Enabling callers to connect directly, avoiding the need for dialing extensions
- Offering a variety of hardware options
- Standard and executive phones
- Public space phones for areas like lobby or kitchen
- Conference room phones equipped with a microphone
- Fax adapter and power brick for non-PoE switches
- Receptionist console
Providing choices from leading manufacturers
- Cisco
- Polycom
- Yealink
Modernize and secure your IT infrastructure
Speak to an expert to empower your organization’s success in the digital realm.
