How to get help
DGI customers can call +1-888-492-5127, and select one of the following options. For general Calian inquiries, connect here.
Security support—available 24/7 to:
- Respond to change requests and customer-initiated incidents*
- Monitor solution availability and health*
- Perform security monitoring, triage, and escalation for SIEM events*
Cloud support—available 24/7 to:
- Monitor infrastructure
- Troubleshoot issues
- Ensure business continuity
Infrastructure support—available 9am–5pm ET, Monday–Friday
Registered customers can also submit a ticket via email here or access our service portal here.
* Tickets will be dealt with according to priority level as aligned with documented service level offerings.
