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Digital First: Best Practices for Implementing Virtual Urgent Care Clinics

COVID-19 surges, staffing shortages and surgical backlogs are creating intense pressure on Canadian healthcare providers. Many organizations are shifting to a “digital first” strategy to utilize virtual care as a central part of an integrated healthcare model.

Building a resilient healthcare system requires the ability to scale expertise, foster collaboration and respond to changing conditions while providing high-quality care.

Join this session on September 29 at 11 a.m. ET to learn about the Durham Virtual Urgent Care Clinic, a successful program that:

  • seamlessly integrates ED and primary care resources—leading Ontario in virtual urgent care visits

  • uses central intake and “virtual lobby” for triage and routing—over 90% patient satisfaction, 38% drop in ED in-person visits

  • coordinates quality care across the region—two primary care clinics fully integrated, accepting direct referrals from community partners including mental health

during the live webinar and Q&A, you’ll hear about best practices for implementing a digital first clinic, including technology requirements, workflows and KPIs.

Sign up for this Webinar


Dr. Ilan Lenga
CIO and CMIO of Lakeridge Health and Durham VUCC
Michael Lonsway
President of Dapasoft, a Calian Company
Peter Jones
Industry Lead – Canadian Healthcare, Microsoft Canada


Dapasoft, a Calian company, is pioneering the future of healthcare applications and health data interoperability. Headquartered in Toronto, Dapasoft is trusted by North American healthcare providers, payors, and application developers to power their solutions every day, integrating a wide variety of EHR, EMR, and other clinical and analytics systems.