Calian Psychological Services helps police exceed targets and promote
workplace wellness
The Customer
One of the largest police services in Ontario, with more than 1,000 members (70 per cent sworn and 30 per cent civilian), serves a community of more than 600,000 residents.
Committed to improving public safety and quality of life in the local community, it fosters a culture of health and wellness for its members.
The challenge
The solution
An expanding wellness check-in program was also required to assess members’ ongoing adjustments to the stressors of the job and offer counselling. This approach aligned with safeguarding principles to improve retention and reduce injuries.
Following the initial assessment of policing candidates, Calian provided recommendations for hiring. Each hired recruit was scheduled for an annual wellness check. The Calian team assisted the customer in reviewing training notes to include in it. All check-in sessions were coordinated by Calian with a clinical psychologist.
The Result
Not only was the customer able to find high-quality candidates able to thrive in a policing environment, it substantially expedited the number of recruits processed per month. “We had to hire 25 recruits for the upcoming class, which is one of the largest cohorts in our history,” says the recruiting sergeant. “With Calian, we met our target and more than doubled the number of recruits we were previously able to process.”
By offering a seamless recruit evaluation process, a wellness check-in program, and ready access to mental health services for its members, the police service is developing a workplace culture essential for a resilient, healthy law enforcement community.
“The simplified assessment report with the rating scales is easy to digest and it cuts my time in half,” she says. “Calian customer service is second to none, and we never would have been able to hire the number of people we have without the company’s assistance.”
Director of Human Resources
Calian Cares
Mental Health & Wellness Support
