Projects

HIRA for Interlakes Reserves Tribal Council

Calian developed a HIRA for 6 communities of the Interlakes Reserves Tribal Council. We based the methodology on national and international best practices and, in collaboration with the leadership of the IRTC and each of the communities, delivered a foundational HIRA upon which IRTC will be basing the emergency plans for their communities.

 

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New Brunswick Border Traffic Management Contingency Plan

Calian supported the New Brunswick Department of Public Safety (NB PS), in partnership with Public Safety Canada (PS), to develop a Border Traffic Contingency. The Plan was generated as a result of a one-day scenario-based workshop with Canadian and US government representatives and private critical infrastructure (CI) sector companies. In the preparation of the workshop, an environmental scan of existing public-sector emergency response plans and processes was performed. This review included the considerations developed by PS and the Department of Homeland Security (DHS) for managing cross-border traffic disruptions. Finally, a web-based questionnaire was administered prior to the workshop to gather specific data (organizational roles, inter-dependencies, security and risk concerns) which was used to assist in the development of the workshop design. The Plan developed was validated by the province of NB and the stakeholder communities (US and Canadian federal and provincial/state governments and private Canadian and US CI sector companies) that will be affected by traffic disruptions between NB and ME at the major commercial border crossings.

 

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Cross Border Traffic Management Plan for Ontario Ministry of Transport

Calian worked closely with the province of Ontario’s Ministry of Transport to develop a common provincial Border Incident Management Plan as part of the Beyond the Borders initiative to support traffic management during an emergency that affects one or more of the Ports of Entry (POE) in Ontario. As part of this work, Calian developed two site-specific plans using the framework for the Ambassador Bridge in Windsor and the Bluewater Bridge in Point Edward (Sarnia). After consultations with stakeholders led by MTO, Calian developed draft versions of these three plans. Using Calian’s exercise design methodology and technology, a Table Top Exercise (TTX) was developed and conducted with stakeholders from the federal, provincial and municipal levels of government in addition to the owners and operators of the two crossings. For the TTX, Calian developed a detailed evaluation methodology to focus not only on the production of a post-exercise report, but also to measure the effectiveness and gaps within the three plans. The team then took the strengths and areas for improvement that were identified during the TTX and reworked the plans to reflect the observations of the participants.

 

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Exercise Vulcan – Transport Canada

Calian coordinated the planning, development, design and delivery of Exercise Vulcan, a two-day full-scale exercise (FSX) and training session conducted in March 2016 at the Justice Institute of British Columbia (JIBC), Maple Ridge Campus. Led by Defence Research and Development Canada’s Centre for Security Science (DRDC CSS) and Transport Canada (TC), this training and exercise program was developed in response to a recommendation made by the TC Emergency Response Task Force (ERTF) following the catastrophic derailment that occurred in Lac-Mégantic, QC in July 2013. Exercise Vulcan was designed to identify the current capability in responding to Class 3 flammable liquids derailments as well as to inform the development of a national standard for awareness-level training to respond to such incidents. The training’s aim was to raise the level of awareness of volunteer firefighters of the complexities and dangers in responding to train derailments involving flammable liquids, primarily crude oil. After an initial Table Top Exercise (TTX), Calian leveraged the results to develop a full-scale exercise (FSX) and training session with the assistance and support of rail and oil industry experts. This two-day training session included a full day of classroom and field training provided by industry and rail experts. The second day allowed for a scripted exercise scenario which allowed firefighters to respond to both a multi-car derailment as well as a single car rail fire.

 

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Natural Resources Canada (NRCan) Off Shore Incident Table Top Exercise (TTX)

Calian developed, facilitated, evaluated and reported on a half-day TTX and follow-on post-exercise review session. The exercise centred on a well blowout caused by an accident on a drilling ship. In order to effectively examine the protocol, the exercise gradually increased in complexity to determine how the inter-organizational coordination structure would need to expand. The exercise was facilitated by Calian staff. The exercise was evaluated with a combination of facilitated discussion to elicit feedback and a detailed online survey. The evaluation formed the basis of the report that Calian developed and presented to NRCan.

 

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City of Burlington Functional Exercise

Calian designed and delivered a two-day training and exercise event for over 90 members of the City of Burlington’s emergency management team (EMT). This consisted of a half day of training for each shift of the EMT and a half day immersive exercise using Calian’s ResponseReady system. Calian worked with the City to create a scenario that was based on the City’s 2014 flooding. The training that was developed by Calian, focused on a review of Ontario’s Incident Management System (IMS) and how it was used by the City. Calian also conducted a session on business cycle training which is a method we have used for other clients in order to optimize the effectiveness of their incident management system. The participants were trained and had an opportunity to practice three full business cycles during the course of the training and exercise. Calian also developed an innovative evaluation system that measured the information exchange within the Emergency Operations center (EOC) during its operational response to an event such as this. The data was collected by evaluators in real time and was available to the exercise participants as the exercise unfolded. Finally, Calian drafted a summary report where an improvement plan was presented to the City of Burlington as a result of the lessons identified during the two sessions.

 

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City of Ottawa Floods After Action Review

For this project, Calian was contracted to evaluate the response of the City of Ottawa to the flooding event in May 2017 that affected three Ottawa districts. The evaluation was conducted through a web-survey questionnaire and face-to-face interviews, the web-survey was a detailed quantitative and qualitative survey composed of 24 questions regarding the cities response efforts. The survey was sent to over 800 personnel who played a role in responding to the floods, of which 408 personnel responded. Face-to-face interviews as well as focus groups were conducted with city councillors and members of the emergency response organizations. The result of the evaluation was an after-action report. The report included a detailed quantitative analysis of the web-survey results and a thorough examination of the responses to the interview questions. The after-action report identified 12 opportunities for improvement and four best practices. Each opportunity for improvement had a recommendation on how the City could address the findings.

 

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