IT Development Support Services

IT Development Support Services

We provide a comprehensive, outsourced service with a complete solution for customers focused on supporting their research and development environment(s) and evolving current systems, processes and personnel to maximize client value. Contact us today

Calian’s IT Development Support Service is designed for organizations such as telecommunications, semiconductor or consumer electronics companies that require onsite technical service staff to support hardware- and software-based research and development environments.

The Calian IT Development Support Service provides a complete solution tailored to your needs including a fully-managed, scalable service, and access to highly skilled professional staff that understand your technology.


We offer:

  • Secure, on premise facility
  • Highly-qualified technical staff
  • Scalable support processes
  • Leverage internal systems
  • Cost-effective, outsourced service
  • Fully-integrated with customer groups/functions
  • Intimate knowledge of technology
  • Virtual / Phone / email / in-person response
  • Dedicated service staff
  • Environment setup and teardown
  • Real-time monitoring
  • Environment break/fix
  • Fully-integrated with customer groups/functions
  • Onsite / Offsite resources

     

Increased Efficiency

In-house teams can focus on supporting core business while Calian engineers handle engineering hardware & systems which require in-depth technical expertise

Faster Problem Resolution

Calian engineering support teams can quickly setup lab environments and address customer needs through expert knowledge of the environment and technology

Cost efficient over Hiring Additional In-House Personnel

With outsourced engineering services, fees are a fixed cost per month and have access to a highly skilled group of support staff

Access to Diverse Skill Set

Managing complex engineering environments requires a wide range of skills and capabilities which Calian is set to help with.  Building, tear down, optimization and maintenance of  critical infrastructure are a few of Calian’s capabilities

Scale the operation —Up or Down

Outsourced Engineering service provides the ability to scale up or down based on requirements. Fees are based on business needs, even when those needs change.

Customized Support Options

Options include 24x7 or regular office hours support, outsourced engineering services can be customized to meet business demands

Premium support

A team of professional staff will be deployed with zero up front support investment

Continuous process improvement

A highly metrics driven approach adheres to industry best practices and can adapt to meet organizational needs

Strong processes and standards

The team is certified with a variety of common support standards (CMMI Level 5, ITIL v3, COPC, Six Sigma, PCMM Level 5)

Trained support professionals

The team will deliver brand-agnostic support across various products, services and technologies

Highly competitive cost structure

Simplify the operation and reduce TCO through minimizing internal staff burden and management responsibilities

 

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