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About the role:

Do you like technology and all things IT related? Do you like working with your hands?

Then this Bilingual Help Desk Support Specialist position is the role for you! You will be responsible for providing IT services which comprises of Operations, Requirements and Client Services subsections.

Other responsibilities include (but not limited to):

  • Provide 1st and 2nd line IT support to users working on the Defence Wide Area Network (DWAN), the General Purpose Network (GPNet), Internet connected and standalone systems;

  • Maintain the condition and performance of all IT equipment – unboxing and configuring computer equipment which may include repeatedly lifting and carrying computer equipment weighing up to 200kgs;

  • Maintain the performance of existing software. Install and configure new software;

  • Install, administer and maintain Windows 10 operating system and Office;

  • Document all incidents and SRs and actions pertaining to incidents and SRs in the provided ITSM tool as per provided SOPs;

  • Provide client assistance in person, via telephone or via remote tools such as Proxy or Windows Remote Assistance;

  • Document configuration item changes in a configuration management database (CMDB);

  • Provide verbal and written reports on problems and resolutions for IT services; and

The qualifications:

If you're interested, you must possess the following:

  • Bilingualism (English / French) is essential

  • Experience as a help desk or service desk analyst, providing remote and on-site (via telephone, remote computer or connection) user desktop IT support for Windows 10,Windows 7, or Windows XP in a large (over 5,000 users) enterprise, corporate or Government environment

  • Experience using an Information technology Service Management (ITSM) tool such as Axios Assyst, Magic or Remedy in a help desk or service desk environment

  • Having a valid G class Driver’s License (car, van or small truck) from any Canadian province or territory will be considered an asset

  • Must already have a valid Government of Canada Secret clearance

Type of Assignment:

Contract, full-time

Become a part of the Calian team and join over 2,500 professionals working on projects that span Canada, U.S. and international markets. Our capabilities are diverse enabling us to offer professionals career opportunities within business and technology services in health, training, engineering and IT services as well as within the design, manufacturing and maintenance of complex systems to the communications and defence sectors. Founded in 1982, Calian is a Canadian company that is publicly traded on the Toronto Stock Exchange (CGY).

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